'I just wanted to send you a message confirming that I have received absolutely fantastic customer service, from one of your team. His name is Malcolm Dale and he recently sold me a second user VW Caddy van, which was exactly as described. I had tried to buy one from VW van dealerships, but with no joy. In fact, three of the local dealerships did not even reply to my email or call me. I then decided to give Van Monster a chance and stumbled on Malcolm Dale, who was most helpful, professional. He immediately tried to find me the van I wanted (with air con!). Within 2/3 days he had found exactly what I wanted and I placed a deposit. We then did the bank transfer and had the vehicle delivered on time. Having bought many vans in the past, he is without doubt the best salesman I have dealt with. We know exactly where to come for our next van(s).'
Danny Morrissey, Premium Seating Limited
'A shiny white van waiting for me as promised when I got home last night. Thank you for the delivery service and thanks for your assistance in helping to choose the right van for me.'
Tony Maddison
'Just wanted to drop you an email now we are all sorted. Thanks for your time and effort in resolving the issues with the key. Ryan is pleased with the L200; it is exactly what he was looking for. You probably won’t recognise it now as he has blinged it up with Chrome roller bars, Roof bars and every other thing you can get. Thanks once again'
Kevin Moore
'We were very satisfied with the service we received upon deciding to purchase our vehicle through Van Monster. All staff involved were both friendly and professional and kept us fully informed about what was needed in order to proceed as smoothly as possible. We would definitely recommend using Van Monster if you are looking for a quality used vehicle'
James, NIU Building Services
We would like to thank Mark from the Van Monster Cardiff branch for an extremely professional service! We have bought many vehicles over the years from many different companies and have experienced a number of issues. Mark's commitment to us and our vehicle has been second to none and we wanted to say thank you, it's been the only time in our buying history we have been treated with respect understanding and commitment. It feels like you are our friend and we peace of mind / trust and car. You do an amazing job and would like to recognise this and take the time to promote you, and Van Monster!
Mark and Corrina
'I just wanted to say thank you for a superb van. I can't believe how good it is for a 5 year old van. The service you have given to me and my son has been second to none.'
Jack Jackson
'I have been dealing with Van Monster for a few years now and have always found them to be people of their word. I was in the motor business for many years so understand more than most what "can happen". In conclusion I would have no hesitation in recommending Van Monster or Chris K the lad I normally deal with at their branch in Warrington, please keep up the good work and your business will continue to grow. PS Have just had some warranty work done at their branch in Southampton and it was exactly the same good service.'
Richard Budd, Buddys Travel
'I have just collected a new van from Van Monster which I am delighted with. I found the process very relaxed and a pleasure. There was no pressure selling, and all the information I received was honest and transparent. As I came from Inverness they went out of their way to assist and even collected our driver from Edinburgh and took him to their depot. Excellent service. Excellent van. Hope to be back there soon for another.'
Alex Macleod, AML Highland Ltd
'The van is great! I would like to thank the team for all their help, they couldn't have done anymore to make the entire process simple and hassle free. I've already recommended you to other people who I know will be looking for vans in the near future.'
Simon Tucker
Absolutely no complaints from me! I have just bought a VW Caddy from Malcolm at Bridlington and it was an absolute pleasure to deal with a thoroughly professional company. My van has arrived as described. The whole purchasing experience from initial enquiry to delivery took 4 days during which Malcolm kept me informed and was true to hit word. The world needs more businesses (and people) like this. I would not hesitate to recommend Van Monster. Thanks once again.'
Robin, Landsman
'I'd like to put a brilliant review in about 2 members of your staff one from Blaydon branch, Gary Pace what an amazing person. Customer relations is top rate. He couldn't but be anymore help. He helped me through every step of me buying a van from them keeping me informed throughout the time of my sale and there's also Emma from Darlington branch who was great help and again she was brilliant whilst she was working at the Blaydon branch for a few days covering for Gary. In total brilliant and professional.Thanks'
Brian Spence
'I would just like to say thank you for all your help regarding the purchase of the Vauxhall Vivaro. The entire team helped make the transaction as quick and easy as possible. The van was excellently presented and in superb condition just as described. I would definitely recommend Van Monster to any potential buyers and I would certainly use Van Monster again.'
Steve Taylor
Vehicle manufacturers
Registered Office:
Northgate Vehicle Sales Ltd
Northgate Centre
Lingfield Way
Darlington
DL1 4PZ
You have a right to end this agreement. To do so, you should write to the person you make your payments to. They will then be entitled to the return of the Vehicle and to half the total amount payable under this agreement. If you have already paid at least this amount plus any overdue instalments and have taken reasonable care of the Vehicle, you will not have to pay any more.
If you do not keep up your side of the agreement but you have paid at least one third of the total amount payable under this agreement, we may not take back the Vehicle against your wishes unless we get a court order (In Scotland we may need to get a court order at any time). If we do take the Vehicle without your consent or a court order, you have the right to get back any money that you have paid under this agreement.
Northgate Vehicle Sales Ltd trading as Van Monster (FRN 663350) is an Appointed Representative of Consumer Credit Compliance Limited, who are authorised and regulated by the Financial Conduct Authority (FRN 631736). The Permissions of Consumer Credit Compliance Limited as a Principal firm allow Northgate Vehicle Sales Ltd T/A Van Monster to undertake insurance broking & credit broking.
Northgate Vehicle Sales Ltd trading as Van Monster act as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The commission we typically receive is either a fixed fee or a percentage of the amount you borrow, which means the payment we receive may vary depending on the amount you borrow and the term the loan is borrowed over. This may also mean that the more you borrow the more we receive. The payment we receive may vary between finance providers and product types. We will tell you the payment we will receive from the finance provider before you enter into your agreement with the lender. The payment we receive does not impact the finance rate you are offered by the lender. We will introduce you an insurance broker who will check your eligibility for a free of charge 5-day vehicle insurance policy. They will also give you a quote for a full-term vehicle insurance policy. If you then choose to purchase a full-term vehicle insurance policy through this broker, they will pay us a fixed fee.
Van Monster is a trading name of Northgate Vehicle Sales Limited. Registered office: Northgate Centre, Lingfield Way, Darlington, DL1 4PZ. Registered in England and Wales. (Registration Number 02337128)
