Customer Care

Here at Van Monster, customer care is at the heart of everything we do. We are confident in the quality and history of all our used vans and commercial vehicles, but understand that our customers hold value in added reassurance that if, in the unlikely event something does go wrong, we will be on hand to take care of things.

It is for this very reason that our used vans and commercial vehicles are supplied with an aftersales customer care package, which is made up of the following:

Van Monster Comprehensive Warranty

To offer you total peace of mind, we now provide a comprehensive warranty on every Van Monster vehicle sold, for up to 6 months or 10,000 miles on commercial vehicles – 12 months or 6,000 miles on cars. Providing you with reassurance that your Van Monster vehicle is covered, all major components are protected under this free warranty. 

We are confident that our free comprehensive Van Monster warranty will keep your vehicle working hard for you – and provide you with added security and peace of mind.

For all vehicles purchased on or after 1st January 2017 please use customer care number: 03330 431 099.

Van Monster Free Breakdown Cover

For additional peace of mind, your Van Monster vehicle is also covered for free breakdown and recovery. Van Monster vehicles are supplied with free breakdown recovery for 6 months or 10,000 miles from the moment you take delivery of your vehicle. 

For all vehicles purchased on or after 1st of January 2017 please use customer care number: 03330 431 099.

If you are in need of roadside assistance and purchased your vehicle prior to that date, please call 03300 555 378.

Mechanical and Electrical Components Covered

All major components are protected under our free comprehensive warranty. To view the full list of what is covered under our free warranty, please go to our van monster free warranty page.  

For more information about Van Monster’s aftersales customer care package, please don’t hesitate to get in touch. We’d also appreciate your feedback on our customer service.

What do I do if I have a complaint?

At Van Monster, we aim to deliver exceptional customer service and quality used vans and cars. If you have a problem and would like to submit a complaint, please send the details of your complaint, as well as the branch you are dealing with to feedback@vanmonster.com. or Telephone: 03330 431099 (option 4), or Post: Customer Care, Van Monster/Northgate Vehicle Sales, 24 Allington Way, Darlington, DL1 4QB

Still have a query? Get in touch with our friendly and helpful team who will be more than happy to answer your questions.