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If something does go wrong, Van Monster wants to know your feedback because we want to provide you with the best service and after care possible. Our complaints procedure is simple; just email feedback@vanmonster.com with details of your complaint or concern, including the branch you are dealing with. This will be received by a senior manager who will respond to all complaints within 3 working days. We also welcome positive feedback, so if you've had a good experience with our team, please let us know by completing the feedback form below — we would love to hear from you. Have a more general enquiry? Use our contact us form to get in touch today.

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Terms and conditions

Registered Office:

Northgate Vehicle Sales Ltd

Northgate Centre

Lingfield Way

Darlington

DL1 4PZ

REPRESENTATIVE HIRE PURCHASE FINANCE EXAMPLE

Price Including VAT & Admin Fee £238.80	£14,878.80	Annual Rate Of Interest (Variable)	7.35%
Total Deposit	£2,975.76	Term (Months)	60
Amount Of Credit	£11,903.04	Total Payable	£19,254.17
Documentation & Option To Purchase Fee	£1.00	1/3 Of Total Payable (ii)	£6,418.06
Total Charge For Credit	£4,374.37	1/2 Of Total Payable (i)	£9,627.09
Monthly Payment	£271.29	Representative APR (Fixed)	13.9%

Price Including VAT & Admin Fee £238.80	£14,878.80
Annual Rate Of Interest (Variable)	7.35%
Total Deposit	£2,975.76
Term (Months)	60
Amount Of Credit	£11,903.04
Total Payable	£19,254.17
Documentation & Option To Purchase Fee	£1.00
1/3 Of Total Payable (ii)	£6,418.06
Total Charge For Credit	£4,374.37
1/2 Of Total Payable (i)	£9,627.09
Monthly Payment	£271.29
Representative APR (Fixed)	13.9%

(i) TERMINATION : YOUR RIGHTS

You have a right to end this agreement. To do so, you should write to the person you make your payments to. They will then be entitled to the return of the Vehicle and to half the total amount payable under this agreement. If you have already paid at least this amount plus any overdue instalments and have taken reasonable care of the Vehicle, you will not have to pay any more.

(ii) REPOSSESSION : YOUR RIGHTS

If you do not keep up your side of the agreement but you have paid at least one third of the total amount payable under this agreement, we may not take back the Vehicle against your wishes unless we get a court order (In Scotland we may need to get a court order at any time). If we do take the Vehicle without your consent or a court order, you have the right to get back any money that you have paid under this agreement.

Northgate Vehicle Sales Ltd trading as Van Monster (FRN 663350) is an Appointed Representative of Consumer Credit Compliance Limited, who are authorised and regulated by the Financial Conduct Authority (FRN 631736). The Permissions of Consumer Credit Compliance Limited as a Principal firm allow Northgate Vehicle Sales Ltd T/A Van Monster to undertake insurance broking & credit broking.

Northgate Vehicle Sales Ltd trading as Van Monster act as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The commission we typically receive is either a fixed fee or a percentage of the amount you borrow, which means the payment we receive may vary depending on the amount you borrow and the term the loan is borrowed over. This may also mean that the more you borrow the more we receive. The payment we receive may vary between finance providers and product types. We will tell you the payment we will receive from the finance provider before you enter into your agreement with the lender. The payment we receive does not impact the finance rate you are offered by the lender. We will introduce you an insurance broker who will check your eligibility for a free of charge 5-day vehicle insurance policy. They will also give you a quote for a full-term vehicle insurance policy. If you then choose to purchase a full-term vehicle insurance policy through this broker, they will pay us a fixed fee.

Van Monster is a trading name of Northgate Vehicle Sales Limited. Registered office: Northgate Centre, Lingfield Way, Darlington, DL1 4PZ. Registered in England and Wales. (Registration Number 02337128)

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